Frequently Asked Questions
Ingredients & Formulation
Are your ingredients organic?
Approximately 95% of the ingredients used in Sage’s Sparrow formulations are certified organic, including our carefully sourced botanical oils that are non gmo and free of pesticides, hand crafted extracts, and essential oils.
Many of our botanicals are grown organically in our own gardens, then harvested and prepared in small batches.
We prioritize ingredient quality, purity, and skin compatibility in every formulation.
Do your products contain essential oils?
Some of our formulations contain carefully selected organic essential oils at very low concentrations, while others are completely essential-oil-free.
Guided by corneotherapy principles, we use essential oils sparingly, prioritizing skin barrier integrity and minimizing unnecessary irritation.
Essential oils are never added simply to create a strong fragrance.
Where do you source your botanicals?
Many of our botanicals are grown organically in our own gardens, where we carefully tend, harvest, and prepare them for our formulations.
Ingredients we cannot grow ourselves are thoughtfully sourced, with a preference for organic certified , sustainable, high-quality botanical materials.
Our approach is rooted in knowing our ingredients, understanding their properties, and respecting how they are harvested.
Skin Health & Product Selection
Are your products suitable for sensitive or reactive skin?
Our formulations are created with sensitive and reactive skin in mind. We prioritize gentle, barrier-supportive ingredients that nourish without overwhelming the skin.
Guided by corneotherapy principles, we focus on maintaining the skin’s natural protective functions rather than disrupting them.
Every skin is unique, so we do recommend patch testing before introducing a new product.
What does barrier-first skincare mean?
Your skin barrier is your body’s first line of defence, helping retain moisture and protect against environmental stressors.
Our barrier-first approach focuses on gentle cleansing, hydration, and nourishment to support the skin’s natural functions.
We believe healthy skin begins with a supported, resilient barrier.
How do I choose the right products for my skin?
Rather than focusing solely on skin type, we encourage you to consider what your skin is experiencing.
Dehydration, dryness, sensitivity, and changes in texture can all influence what your skin needs.
Our collection is designed to support your skin through these changes without complicated routines.
If you’re unsure where to begin, we’re happy to offer personalized guidance.
Where should I begin with Sage’s Sparrow Skincare?
We believe beautiful skincare begins with simplicity.
Our foundational ritual follows three steps:
Cleanse • Hydrate • Nourish
Begin with our Reveal Cleanser, follow with Nectar Hydration Serum, and finish with Ritual of Roses Cream.
This simple ritual gently cleanses, replenishes hydration, and supports the skin barrier without overwhelming it.
Freshness & Product Care
How fresh are your skincare products?
Every Sage’s Sparrow product is handcrafted in micro-batches using fresh botanical ingredients, many grown organically in our own gardens.
All products are sold within 4 weeks of being made. This small-batch approach allows us to prioritize freshness, quality, and careful attention to every formulation.
What are the shelf life of your products?
Because we use carefully selected natural preservation systems and produce in small batches, our skincare is intended to be enjoyed fresh.
We recommend using our products within the following timeframes:
Oil-based products: 12 months from purchase.
Creams, water-based serums and facial mists: 9 months from purchase.
Do you use preservatives?
Yes. Preservation is essential for maintaining the safety, freshness, and integrity of skincare, particularly formulations containing hydrosols and botanical extracts.
We use carefully selected naturally derived preservation systems that protect our formulations while respecting the skin’s delicate barrier.
Our approach prioritizes product safety, skin compatibility, and gentle, effective preservation.
Why might the colour, scent, or texture vary between batches?
Our products contain naturally derived botanical ingredients, including garden-grown herbs, hydrosols, and plant extracts.
Just as plants vary from season to season, subtle differences in colour, aroma, and texture may occur between batches.
These natural variations are part of working with botanical ingredients and do not necessarily indicate a change in quality.
Orders & Shipping
Where do you ship?
Sage’s Sparrow Skincare ships throughout Canada and to select international destinations.
We currently do not ship to the United States.
International shipping options and rates are calculated at checkout.
How long will my order take to arrive?
Our skincare is handcrafted in small batches, and we aim to process orders promptly.
Delivery times vary depending on your location and the shipping service selected.
Once your order ships, you will receive a confirmation email with tracking information.
What happens if my order arrives damaged
We take great care in packaging your skincare to ensure it arrives safely.
During colder months, our water-based serums and facial mists are shipped in alternative, shatter-resistant packaging rather than glass to protect them from damage caused by freezing temperatures.
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the product and packaging.
We’ll be happy to help resolve the issue.
What is your return policy?
Due to the personal nature of skincare, we cannot accept returns of opened or used products.
We understand that every skin is unique, and occasionally a formulation may not be the right fit.
If you experience sensitivity or find a product isn’t compatible with your skin, please contact us within 30 days of purchase.
We’re happy to discuss your experience and offer a suitable replacement where appropriate. We cover the cost of the replacement product; customers are responsible for shipping.
If your order arrives damaged or defective, we’ll arrange a replacement at no additional cost.
No return of the original product is required.