Returns & Exchange
Due to the nature of our products and maintenaning freshness we do not accept refunds for products opened or used, we do accept exchanges on unopened products . If you wish to return unopened and unused products within a week of receiving them, you are welcome to do so. Shipping costs are covered by you and we ask that You must let us know you are doing so by email. At Kimberly@alchemyofsagessparrow.ca
Mail the items well packaged back to us and once we receive them safe and sound you will be issued a refund minus a restocking fee. Please contact us if you have any inquiries about this subject and we will be happy to discuss a solution with you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Kimberly@alchemyofsagessparrow.ca. Please note that returns will need to be sent to the following address: 507 Baker St.Office 208B, Nelson B.C. V1L 4J2
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Kimberly@alchemyofsagessparrow.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Kimberly@alchemyofsagessparrow.ca.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Kimberly@alchemyofsagessparrow.ca. Please note that returns will need to be sent to the following address: 507 Baker St. Office 208B, Nelson, B.C. V1L 4J2